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If
you are sure you have a proper internet connection,
you might have to reset Google Earth, clear cache etc.
Fortunately, there is a Google Earth repair tool, that
is found under the Help menu.
Unfortunately it does not tell you to close Google
Earth (!), before you can run any of the options in
the repair tool
Caution:
Before you reset to default settings or
delete "My Places" you might want to save
it.
See here
how to find and secure the "My places"
info, which is basically a kml file that
you can copy to a safe location.
If you delete "My places" through the tool
it will save the original one to "myplaces.repairtoolbackup.kml".
The repair tool works if you :
1. Open Google Earth
2. Go to Help - Launch Repair Tool
3. !!! Close Google Earth !!!! - The Repair Tool stays
open
4.
Now you can try the different options
5. Hopefully one of the options helps - it did for us
this info - and many more - are also found on this Google
Earth support page
Also
try the Google
Earth Community pages
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